helpOcean is customer engagement platform that helps businesses better collect feedback and interact with their customers online. helpOcean adds a simple widget to websites or applications, and allows customers to quickly leave feedback, find solutions to problems, or suggest new ideas. helpOcean then provides the platform to easily manage all that feedback.
helpOcean works by allowing customers to easily leave comments, share their opinions, find solutions, or discuss ideas. Businesses gain by turning that customer feedback into valuable data, which includes automatically growing a knowledge base, managing development tasks based on feedback, and identifying the most popular topics from their customers. It distinguishes itself from other customer engagement systems by providing a self-forming knowledge base.
helpOcean distinguishes by some functionality that are of interest to clients. It is worth to mention about self-forming knowledge base and a very social forum, drawing from the gamification principles. In the coming days there will be another new feature, namely a forum created using helpOcean will be fully integrated with the company's profile on facebook and the characteristic "like" will also apply on forum.
helpOcean is for companies which fully understand consumer needs in an organized way. It’s a natural place to further interactions with customers, and it’s very unique, because it involves the customer in playing a role in the development pro